General contact

SHAZAM, Inc. Corporate Headquarters
6700 Pioneer Parkway
Johnston, IA 50131

Local: 515-288-2828
Toll-Free: 800-537-5427


Cardholder contacts

If you're a SHAZAM debit cardholder and have questions, please contact your financial institution for assistance.

Lost or Stolen Card:
Contact your financial institution during business hours (Monday thru Friday, 8:00 a.m. to 5:00 p.m. CT). After regular business hours, please call 800-383-8000.

Fraud Management Operations:

Financial institution contacts

Financial institutions may contact SHAZAM client support via our toll-free, 24-hour customer service phone line, 800-537-5427, or submit a request online using Service Expert.

ATM Supplies:
Call Systemax at 800-525-9995

Call 800-537-5427, select 4, then select 8

Fraud (Phishing Scams):
Email to report scams involving SHAZAM

Marketing Support Services:
Call 800-537-5427 or email

Merchant Customer Service:
Call 866-674-2926 or email

Nicola Data Services Support
Email or call 403-853-6890 

Nicola Data Center Desktop Support