ATM cash replenishment should NOT be routine

posted by Mike Burke on Tuesday, April 28, 2020 in SHAZAM Blog

Robbery is a crime of opportunity. With most financial institution branches closed to walk-in traffic due to the COVID-19 pandemic, the opportunity for crime has greatly diminished. However, this has not stopped robberies from taking place, the criminal has simply refocused on new opportunities.

One of these opportunities, which has increased nationwide during the past few weeks, is robbery when an ATM is being replenished.

Financial institutions not using a third-party vendor to replenish their ATMs should ensure best practices are being followed by their employees responsible for this task:

  • Most importantly, vary the time of day and date you refill the ATM.
  • Be aware of your surroundings. Check for parked vehicles with occupant(s), or individuals loitering around monitoring activity at the ATM.
  • Refill each ATM one at a time. Avoid traveling to multiple ATM’s with full replenishment funds. This is a great opportunity for the bad guys to tail and run surveillance, and where most robberies are taking place.

Employee safety is a priority. Remind your staff performing replenishment duties to be safe by being cautious and aware of their surroundings.


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